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Browse our most frequently asked questions list below to learn everything you need to know!

We understand that sometimes the party lasts longer than planned, which is why we offer a Free Overnight Rental option for added flexibility. Instead of the standard 6-hour rental block, you can keep the inflatable for the entire day, allowing your guests more time to enjoy the fun. Our team will return the following day to retrieve the equipment.
 
Important Details:
  • Inflatable Preparation: We ask that you have the inflatable set up and fully inflated when we arrive for pickup. This helps to shed any water and allows the unit to drain properly before our team reclaims it.
  • Pickup Time: Please note that the Free Overnight Rental is not a 24-hour rental. Your rental items will still be available for other customers the following day, so we may arrive as early as 6:30 AM to collect them. You do not have to be awake or home for pick up, we will come pick up and leave without disturbing you if it is early morning. We will make prior arrangements with you regarding the exact pickup time.
Enjoy the convenience of extended rental time at no extra cost, and rest assured that our team will handle the rest!
We have the best weather cancellation policy on Long Island. Give us a call 24 hours prior to your party or event to cancel. This policy is for RAIN and BAD Weather ONLY. We will give a refund in full back. As for any other cancellations, you can cancel up to 24 hours prior to your party or event. In this case the deposit is non-refundable. However, we will issue a rain check for the amount of the deposit for the rental that is being cancelled. A rain check is good for an entire year from the date it was issued.
 
Please note that no refunds will be issued once the equipment has been delivered, regardless of whether it is used or not.

Yes, we offer Free deliveries in select areas, if you are not in one of the selected areas additional fees may apply to some areas farther out due to the possible need for an extra truck and labor.   All prices include set-up and Pick-Up on all Inflatables, Tents, Games, Concessions, and Photobooths. 

The time you enter into your quote/order is the time we are guaranteed to have the inflatable up and running by (we require a three-hour delivery window to guarantee this time). We start our routes at 7am so we will be out sometime between 7am until your event start time to deliver.
The end time on your event is the time you are guaranteed the inflatable/items until. Our latest pickup time is 6pm due to the early darkness and safety of our drivers. Any event that ends after the 6pm end time will have our Free Overnight.
 
 For Tent, Table and Chair Rentals we may ask to deliver 1-4 days prior and or pick up 1-3 days after the event. If this happens to be the case, we will always call-in advance to confirm that this is a possibility. We do know and understand that an early delivery time isn’t always a possibility. If we have to ask a customer to take an early delivery due to our scheduling. Such changes would not affect the overall price, even though the customer would have the Party Rental Equipment for a much longer time frame. 
 
We prefer to set up Tents in advance so you have enough time to decorate them the way you would like to for your party. 🎉

Still have questions?

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